September 2009 to Present
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United States Department of State
Assignments as IMO at U.S. Embassy, Bandar Seri Begawan, Brunei; ISO at U.S. Embassy, Paris, France; Foreign Service Liaison Officer in IRM/OCA, Office of the Chief Architect; ISO at U.S. Embassy, Berlin, Germany; and IMO at U.S. Embassy, Nur-Sultan, Kazakhstan
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September 2005 to 2009
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United States Department of State
Information Management Officer
 Assignment --
U.S.
Embassy, Bern, Switzerland
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January 2002 to June 2005
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United States Department of State
Information Systems Officer
 Assignment --
U.S.
Embassy, Ankara, Turkey
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Supervised five FSNs and one American at one
of the largest 20 posts in the world. Served as Acting IMO during IMO's absence. |
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Revised ICASS standards to attract more
customers to OpenNet. |
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Created annual training plans to assure that
employees stayed technically current. |
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Created an SOP to increase consistency of
account creation, backup routines, and PC installations. |
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Rewrote the Position Description of the FSN
systems administrator, and upgraded the position. Updated all position descriptions during
the CAJE process. |
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Installed 380 PCs using Norton Ghost image (NT 4,
Win2K, XP). |
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Moved PD onto embassy compound in a major, staged
move of PCs, servers, and network equipment. Used Microsoft Project to organize the plan. |
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Served on the IPC duty rotation. Re-installed
the CLOUT server. ISC and IPC worked together to establish at the Adana consulate the first
unclassified-only installation of E-ACT. |
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Completed OpenNet Plus requirements ahead of
schedule. |
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Installed a frame relay circuit as a VPN alt-route
back to Washington for OpenNet, and extended OpenNet to the Ambassador's residence. |
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Installed a new Health Unit network. Two
years later decommissioned it because the regulations on medical information had changed. |
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Supported 15 VIP visits including a SECSTATE visit
for which I only had one day of notice, and the NATO Summit with combined POTUS, FLOTUS, SECSTATE, and
many others. |
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Served as ISSO. |
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Integrated PDNet into OpenNet. |
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Migrated OpenNet to Active Directory and Windows
Server 2000. |
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Survived an OIG inspection. Received high
ratings from user community for Intranet web services. |
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Moved the Adana consulate from one facility to a
more secure one. Installed a frame relay VPN alt-route at the new facility. |
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Drastically improved customer perception of ISC
service. |
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June 1999 to September 2001
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United States Department of State
Foreign Service Information Management Specialist (IMS)
Assignment -- U.S. Embassy,
Tegucigalpa, Honduras
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Resident expert on
Nortel Meridian 1 digital telephone switch. Was the sole technician working with DoSTEC
engineering as the world beta test site for remote management of the switch using an encrypted
VPN tunnel through OpenNet to Virginia. |
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Configured Windows
NT PCs to assure compliance with DS and post security requirements.
Post was commended as exemplary by the Regional ISSO after the
Security Audit. |
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Successfully managed
IPC during IPO's five week absence. |
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Created curriculum and
taught E&E network radio classes for all Americans. |
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Supported Windows NT
and Banyan/VINES servers and end-users, Nortel Meridian Mail
system, Exacom Call Accounting System, Exacom VCR-2020 threat
recorders, Motorola VHF and UHF radios and repeaters, GDC Mux,
ACP-50 X.25 PAD, CT-7 satellite system, TxPORT 3001 CSUs/DSUs,
Cisco routers and switches, and various modems. |
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Responsibilities
included: Configuration, troubleshooting, problem
management, and documentation of supported systems and networks;
use of Meridian Administration Tools (MAT) and direct terminal
access to Nortel Meridian 1 telephone switch to modify trunks,
move telephones, and implement security; providing communication
services to other government organizations; supervision of mail
room personnel and telephone operators; and Classified Diplomatic
Pouch duties. |
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Coordinated with
Washington D.C. technical analysts from various government
agencies to troubleshoot their circuits. |
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Troubleshoot using
Firebird 6000, Oscilloscope, and Microsoft SMS Network Monitor.
Networks use TCP/IP, DHCP, 10BaseT, and fiber. |
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January 1997 to June 1999
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Burlington Northern Santa Fe Railway
Senior Technical Analyst -- WAN Operations
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Solely responsible for
remote support of the company's distributed network which consisted
of more than 400 Bay Networks
AN, ASN, BLN, and BCN routers connected with T-1s and DS3s;
SynOptics concentrators,
hubs, and switches; TxPORT
Prism 3030 and other CSUs/DSUs. |
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Daily responsibilities
included troubleshooting, problem management, configuration and
pro-active monitoring using
NetView 6000
for AIX, HP OpenView, Bay Networks Site Manager and
Optivity, Network General Sniffers,
Concord network
analyzer, and router MIBs. |
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Provided expert
assistance to Telecommunications Department and various local
exchange carriers (COs) and long distance carriers to isolate
and correct failed circuits which may have involved CSUs/DSUs,
SmartJack NIUs, NEC channel banks, DCSs, PairGain T-1/E-1 equipment,
and various modems. |
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Set priorities during
outages based on business impact. Maintained open communications
with Situation Management team and affected remote train yards.
Involved WAN Engineering team when appropriate. Provided
leadership and direction to Help desk analysts. |
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Protocols used include
TCP/IP, SNA, DLSw, IPX/SPX, NetBIOS (over IP and IPX), OSPF, RIP (IP and
IPX), DHCP, SNMP, SDLC, ATM, ISDN, HSSI, and bridging. |
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May 1995 to January 1997
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Burlington Northern Santa Fe Railway
Technical Analyst -- LAN Operations
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Supported Ethernet and
Token Ring LANs consisting of more than 70 AIX servers, 90
Novell servers (NetWare 3.11
and 4.1), 8 HostPrint gateways
(NetWare
for SAA), 2 FileNet systems,
27 cc:Mail routers, 4 FaxWorks servers, and 20
Lotus Notes servers. |
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Responsibilities
included troubleshooting, problem management, and support of:
Novell server and end user
issues; cc:Mail database reorganizations;
ARCserve
and Palindrome software and backups;
FileNet servers, OSARs, and applications; AIX servers;
ADSM;
DCE;
Lotus Notes; and
SCO bisync gateways. |
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Assisted in migration
from Wang to other platforms. |
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Used: InfoMan
and PNMS (change management); Lotus Notes, IBM Trouble Ticket, and
Expert Advisor (problem management);
BindView;
HP JetDirect; IBM Communications Manager; Lotus desktop
applications; IBM Distributed Console Access Facility (DCAF);
Network General Sniffer; and Novell ManageWise. |
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Initiated, created
curriculum, and taught Lightspeed classes for help desk analysts. |
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June 1993 to May 1995
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Burlington Northern Railroad (Pro Staff Temporary Services
(Contract))
Wang Systems Administrator / Technical Analyst
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Solely responsible
for a VS100, a VS65, and a VS8000 including security, Wang Office,
Lightspeed, WP, WP+, IWSCORE, RSAF, Asynchronous communications,
Wang Systems Networking (X.25), SNA,
LexisNexis, CPMS, and
backups. |
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Supported IBM
compatible PCs including hardware, configurations, MS-DOS, PCLIS,
virus prevention, Windows 3.1,
Attachmate Extra!, and
other applications. |
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Functioned as a LAN
administrator supporting NetWare
3.11, Lotus Notes servers,
cc:Mail, FaxWorks, and OS/2. |
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Also functioned as a
FileNet imaging administrator
supporting the users and the system, and aided in its conversion
from FDOS using XNS to AIX using TCP/IP. |
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January 1986 to March 1993
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Wang Laboratories, Incorporated
Associate Customer Engineer
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Primary Wang
representative for specific territory of customers. |
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Field supported and
maintained hardware and software of Wang VS and Office Information
Systems, IBM compatible and Wang proprietary PCs, large disk
drives (including head alignment and power supply repair), and a
wide variety of printers. |
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Received award in
Wang "Above and Beyond" program based on customer-initiated
recognition of excellent service. |
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April 1984 to January 1986
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Tandycrafts, Incorporated
Computer Operator -- Responsible for backups,
AJE processing, inventory extensions, printing, and various
accounting and mailing list procedures utilizing an IBM
System/34 and a Wang VS100. |
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August 1983 to February 1984
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Chuck E. Cheese's Pizza Time Theatre
Head Technician -- Maintained video games, children's
rides, pneumatic cyberamics and associated computer system. |
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June 1981 to July 1982
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Joe Orlando Sound Company
Sound Technician -- Field installed and repaired
commercial sound systems, intercoms, and background
music systems. |
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| ITT Technical Institute: |
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Associate of Applied Science in Electronic Engineering Technology (1985) |
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Graduated with Highest Honors and highest GPA in the class (3.81) |
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| Other training: |
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ICASS Executive Seminar (2003) |
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Microsoft Exchange 2000 Server (2003) |
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Microsoft Windows 2000 Server (2003) |
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Microsoft IIS 5.0 (2002) |
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Microsoft Project 2000 (2002) |
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Consular Affairs Systems for IMSs (2002) |
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Intermediate Microsoft Access 2000 (2001) |
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Introduction to Microsoft Access 97 (2001) |
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CableXpress -- Administrator and End User (2001) |
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Supervisory Studies Seminar (2001) |
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Administration of Microsoft SQL Server 7.0 (2001) |
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Supporting Microsoft SMS 2.0 (2001) |
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Administering Microsoft SMS 2.0 (2001) |
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Communicating Across Cultures (1999) |
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Bay Networks Advanced IP Routing (OSPF, RIP2, BGP) (1998) |
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Bay Networks Router Configuration and Management v.11.0 (1997) |
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Network General
Sniffer
University (1997) |
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Troubleshooting with the Sniffer Network Analyzer |
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Ethernet Network Analysis & Troubleshooting |
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Token Ring Network Analysis & Troubleshooting |
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Pine Mountain Group (now NetQoS) Network Analysis Group |
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Internetwork Analysis 101 |
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WAN, HDLC, & Frame Relay |
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ATM |
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IPX & NetWare Protocols |
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Introduction to Object Oriented C++ Programming |
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Java Programming Fundamentals (1997) |
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Internetworking:
Designing LANs, WANs, and Broadband Networks (1996) |
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AIX Version 4 System Administration (1996) |
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FileNet System Administration for AIX/6000 (1996) |
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Novell CNE and NetWare
4.1 Administration classes (NAEC) (1992 & 1995) |
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Wang VS; Laser Printers;
Shuttle Matrix Printers; Band Printers; CDC Disk Drives |
